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my orders are not beeing processed.

18/01/2016, 16h31
hello, yesterday i bought this server with my cc:
after validation my credit card i got this message:

i waited one day and then write a message to the support with their answer :
Dear Sir / Madam, There was no payment received for the order 4xxxxx92 as a result it was not processed. Once we receive a payment for the order it will be processed. If there is anything else please do not hesitate to contact us. Kind Regards, David So You Start Customer Support

ok what now ? i have order a new one but same message no server details received.

iam a sys customer since 1 year now.

any ideas what to do ?